Customer Experience at Prototyping Industry
What is Customer Experience?
It is a collection of users, products and services. If you ask someone what their user experience is with a product, they might say "good, cheap, good quality, blabla" because there are so many things.
In the Internet era, user experience is becoming more and more critical to business success. When users buy your products, they do not end the transaction with you. On the contrary, when users pick your product, use your product, the user experience journey just begins, and whether the user experience journey is happy or not, will directly affect your word of mouth, affect your sales. If you make a good product, word of mouth will spread soon. If you make a bad product, you'll soon get a lot of buzz and lose customers very soon. All this would not have been happened in the past. But today, everyone can send a message, and everyone's voice, even if weak, will always be heard.
The same is true for prototyping industry. Especially the prototype is generally used for trial and error, the accuracy, appearance requirements are very high, if the accuracy, appearance can not meet the requirements of engineering design or can not meet the delivery timing requirements, it is easy to lead to the launch of new products delayed or even failure.
For prototyping industry, customer experience usually consists of two levels of requirements.
One is the usability of the product itself.
As far as the product itself is concerned, its size, structure, surface treatment, appearance, processing method (such as one join is allowed or not), these are the most important and the most basic content of product usability.
The second is the degree of acceptance in perception.
This perception is carried out throughout whole service process, from customer development, inquiry, quotation, order processing, engineering changes, process quality control, production schedule update, outgoing inspection, packaging, shipping documents preparation, customs clearance, courier arrangement, after-sales service, etc. Every time we interact with customers or provide information or data, customers will generate a perception or inner evaluation.
At ACCU, our philosophy is Every Product & Every Service is to Your Satisfaction. At ACCU, we cherish every opportunity to serve customers, care about any feedback from customers and spare no effort to drive the improvement of each process, and become your reliable supplier of prototyping.
If you have any questions or suggeston about our product or service, please do not hesitate to contact with our customer service team at This email address is being protected from spambots. You need JavaScript enabled to view it.. Thank you!
